Privacy Policy

1. Data we collect

Account: name, email address, phone number, password (encrypted), preferred language.

Location: the city you select to personalise directory results; with your permission, approximate device location to sort businesses by proximity.

Content you post: reviews, ratings, photos, favourites.

Transactions: order history, amounts, payment status — never your full card or mobile money credentials, which pass only through our payment providers.

Device and usage: device type, operating system, pages viewed, for security and service improvement purposes.

Cookies: see our dedicated Cookie Policy for the full list of cookies used.

2. How we use this data

To provide and personalise the Services (recommendations, favourites, order history); to process your orders and festival tickets; to communicate with you about your account, orders or tickets; to keep the platform secure and prevent fraud; and, where the law requires it, to meet our legal obligations.

We do not use your data for third-party targeted advertising, and we do not sell or rent your personal data to advertisers.

3. Sharing with third parties

Partner businesses: when you place an order, the information needed to prepare and deliver it (name, contact details, order contents, delivery address where applicable) is shared with that business.

Payment providers: Paystack, CinetPay and Stripe process payments on our behalf; they receive the information needed for the transaction under their own privacy policies.

Technical providers: hosting and infrastructure providers needed to run the Services, all bound by confidentiality obligations.

Authorities: only where required by law or to protect our rights, safety, or the safety of our users.

We never share your personal data with third parties for marketing purposes without your explicit consent.

4. Data retention

We keep your data for as long as your account is active, then for as long as needed to meet our legal, accounting, or dispute-resolution obligations, after which it is deleted or anonymised.

5. Your rights

Depending on your country of residence, you have rights to access, correct, delete and, in some cases, port your data. You can exercise these rights, or withdraw consent to a particular processing activity, by writing to the address below; we will respond within a reasonable time.

You can also delete your account directly from the mobile app's settings.

6. Security

The Services run on self-hosted infrastructure whose security we directly control (password encryption, strict per-account data access controls). That said, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's privacy

The Services are not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. International transfers

Your data is hosted and processed primarily in Ghana and Côte d'Ivoire. Where a third-party provider (for example, a payment provider) processes data outside these countries, it does so under its own data-protection safeguards.

9. Cookies

Our use of cookies and similar technologies is detailed in our Cookie Policy, linked from the site footer.

10. Changes to this policy

We may update this Privacy Policy; the "last updated" date at the top of this page reflects the latest revision. Where a change is material, we will let you know through a reasonable means (an in-app notice or email).